Refund policy

We hope you love your matcha as much as we do. But if something’s not quite right, we’re here to help.

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Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible:

• Your item must be unused and in the same condition that you received it

• It must be in its original packaging

• Proof of purchase (e.g. order confirmation email) must be provided

Please note: Customers are responsible for return shipping costs. Once your return request has been received, we’ll provide the return address.

To start a return, email us at hello@mikami.com.au. Items sent back without a return request will not be accepted.

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Exceptions / Non-Returnable Items

Due to food safety regulations, we cannot accept returns on matcha powder or any edible products, unless they are damaged or defective.

We also do not accept returns on:

• Gift cards

• Sale items

Not sure if your item qualifies? Get in touch — we’re happy to help.

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Damages & Issues

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, email us right away at hello@mikami.com.au with a photo of the issue so we can make it right.

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Exchanges

We do not offer direct exchanges. If you would like a different item, please submit a return (if eligible), and place a new order separately.

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Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund is approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that your bank or card provider may take extra time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@mikami.com.au.

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Need help?

We're always happy to assist — just reach out to hello@mikami.com.au.